Fixed Issues in vFire Core 9.2.0

2897

Reports that contain graphs which use the "Summary" option as their datasource produce results that are not grouped properly when the report is scheduled. 

Reports are now showing consistently whether scheduled or run manually. The fix applied the same chart classes that were used by the control.

Reporting

2919

IIS crashes when opening a Knowledge Base article that has been created with pasted content in the Additional Info field.

Content in the Additional Info field does not corrupt, which was the cause of the error.

Knowledge Base

2954

SLM calculations incorrectly handling public holiday/hours definitions

Changes to the downtime calculations have rectified this issue.

SLM

2955

SLM CMDB Selection Priority. When a custom field is added to multiple screensets for different CMDB types, it is reflected multiple times in the CMDB Selection Priority admin page.

The SQL query fix means that only a single entry is now showing.

SLM

2956

Deleted model types are displaying in search criteria when filtered by manufacturer.

The behavior of the deleted field values check has been changed to exclude deleted values by default.

CMDB

2957

When an OLA is configured and IPK overrides are set as part of the configuration, the system is not taking the IPK overrides into consideration when calculating the OLA Target time.

IPK Overrides correctly affect OLA Target Times.

SLM

3005

An issue in the reporting object caused a fatal communication error.

Error resolved

Reporting

3006

A call in one partition gets another partition closure rules when the officer switches partitions.

The correct closure rules are assigned to the call within the partition to which they are assigned.

IPK

3007

Script error when loading customer survey output form.

Script errors resolved on customer survey output form.

Customer Surveys

3008

Recurring event log error from workflow service.

There are no event errors about system overflow exceptions when the workflow and core services have been up for a long time.

Services

3009

Stakeholder notifications. Email Grouping(CC/BCC) (Admin > Messaging) is set to On, the request history doesn't show recipient name if the message is set up to send to Request No/Organization/Stakeholder

The Stakeholder recipient is showing in the request history and receiving emails.

Workflow

3010

When a user deleted a saved search it emptied the SU_WEB_CONFIG table for all users that are logged in.

The SQL fix applied means that officers can add or delete saved searches without affecting the configuration settings for other users.

Search

3011

Workflow Service only running on one thread.

Workflow service now runs on multiple threads when more than one request needs to be processed.

Services

3012

In Admin for Limit Type by IPK Status, the screen freezes when changing options due to slow javascript coding.

Performance of functions on this screen have been improved.

Admin

3019

Date fields in emails are displaying in US format, i.e.: mm/dd/yyyy, even though the Server Date Time has been changed to dd/MM/yyyy.

Server Date Time has been changed to dd/mm/yyyy and emails are now sent with the correct date format.

Email

3516

Incorrect date shown on Calls Outstanding and Reports when Timezone difference is half an hour

Call details consistently display the logged in officer's time/date details.

Calls Outstanding

3522

Exporting items via Configuration Portability results in an out of memory error.

All Options export can be run successfully.

Config Portability

3525

When reopening calls via emails, the partition can swap to a partition to which the user should not have access.

New functionality has been added to cater for unhandled situations. See for more details

Email

3526

There are issues with importing workflow templates.

The same workflow templates can be imported without error.

Workflow Portability

3622

Errors processing incoming email.

Mail DLLs upgrade with latest versions of Mailbee and Redemption DLLs

Email

3653

Customers with officer access are able to see person details when sending an email from within a call even though they are partitioned.

Recipient Window only shows users with in the same partition.

Email

3654

There was an issue with the location_ref field on the portal request submission screens where the location is being overwritten by the location on the person record.

On the request submission form, the location value can be specified and modified when the customer is not linked to the location.

Customer Portal

3655

Person records for customers that email in to the system are being created in the wrong partition even though the call is going to the correct partition.

Customer records are being created in the correct partitions when they email a call.

CMDB

3656

No email notifications sent to VSM groups.

Email notifications are being sent to groups.

Email

3658

Reporting datasets appear to be disregarding the data being passed in via an Unbound parameter

When running a report via Report Explorer the tracing shows Call Logging Group ref and Call Resolve Group ref.

Reporting

3660

Error displayed when trying to upgrade from 9.0 to 9.1 - Application terminated at System not current correctly configured.

Registry changes handled to circumvent error

Installation/ Upgrade

3666

Users with the Author box checked in the Knowledge management security role cannot edit their own documents if Content access is turned on and the Edit box is not checked for the Profile the document is part of.

The author who created the article has the right to edit it when they have the correct permission applied.

Knowledge Base

3667

If the polling service for Config Port is terminated or fails before the activity is updated, when loading up Config Port screen under Admin, it will remain blank.

If a port is interrupted, a message is displayed confirming this.

Config Port

3701

The 'Service Window' on call screens does not display when the VSM client is launched from a load balanced URL.

Service window displays as expected.

SLM

3713

When sending emails to officers by group where one or more have a delegate set up, the emails were not going to any recipients after the system had processed the delegate email.

All officers within the group including the delegator and the delegate receive emails.

Email

3737

The Config Item field was reinstated after an upgrade and then not available for linking to an Outbound Action Task.

The Outbound Action Task can be selected once it’s added to Designer.

Designer

3753

Wrapper Options. Show Captions Checkbox status not remembered.

Show Captions Option now saves correctly

Wrapper

3786

There was an issue with simulating an outage and finding root causes

Simulating an outage on a peer-to-peer CI relationship functions correctly.

Outages

3787

Large numbers of errors posting on the VSM Admin Server were making debugging almost impossible. EG DeleteStencil ERROR: (Infra.Services.Core) Error Deleting Request XXXX

Extra checks have been added to procedures to ensure links are cleared from service order and service order item when deleting.

Services

3807

Add NoLock to the following Queries:
> Get Temporary Request
> Count Suspended Tasks
> Retrieve Template Connector by Connector Task No
> Retrieve Template Connector Index by Task No
> Retrieve Template Component Task By Task No
> Workflow Task Coordinates

Queries Modified

Database

3815

SLM window incorrectly displaying '-' instead of time remaining

The remaining value is reflecting the time remaining until the SLA is breached.

SLM

3817

If a call has a resolve breach to level 1 and then the call is closed, the Resolve SLA continues to count down and then eventually shows as breached.

The SLA stops counting when the call is closed.

SLM

3839

When a call is cloned, the contents of the Workaround field are duplicated. The duplicated Workaround is added to the call History, which if cloned many times causes an unwieldy history and slow response.

When cloning calls, the workaround contents are not duplicated.

IPK

3866

IE11. Knowledge Article Details not Displayed Correctly

Knowledge Article details now display correctly

Knowledge Base

3888

The horizontal scrollbar does not work within the Availability schedule and the schedule name is trimmed.

The Schedule list is now displays as a drop down and the long name is displayed in full.

Availability

3913

The RemoveRequest stored procedure is taking a long time to run.

Removing the OR statements from Oracle for RemoveRequest and RemoveTask in the Delete or update statements has fixed the issue.

Database

3918

There was a slow query in the event log for 'Get Request Linked Requests'.

The modified query has rectified this.

Database

3932

The print dialog box in the reporting engine has changed from 9.1.8 to present less options to the user.

The correct print dialog box is now shown when printing reports to any format.

Reporting

3934

Exporting reports to Excel fails when a field is 8kb or higher.

Reports export to Excel with large field sizes without error. 

Reporting

3938

Patch process is not performing upgrade database step for an SQL server with no Oracle Driver.

When the Oracle Driver is absent, the SQL Upgrade can still be performed.

Installation/ Upgrade

3940

Oracle error for query SURVEYPAGE INPUT

Query modified and now runs with no errors.

Customer Surveys

3941

Users with a Workflow Security role but not the right to reopen approvals are able to do so.

Users cannot reopen approvals without the right to do so.

Workflow

3943

Javascript error when accessing Knowledge Base articles.

There are no errors when accessing a Knowledge Base article.

Knowledge Base

3946

Breach times for multiple agreements that apply different OLAs to tasks in a workflow are not being applied correctly.

Dependent task OLAs have the correct start times.

SLM

3947

If the source system workflow template is modified to have the same name as a target system workflow template, it does not refresh after import to be consistent.

The target system import workflow template is updated to be consistent with the source system.

Workflow

3949

The Workflow Polling service does not restart at midnight.

The TimeOut check has been moved to earlier in the process and the Polling service restarts at midnight.

Services

3950

The Get Outage Details query still runs even when Availability is not configured.

The query is no longer running when Availability is not configured.

Availability

3951

The issue was slow running query in the event log EVENTVIEWER EXPIRE EVENTS.

No event errors when starting Core Services.

Services

3952

Get error when uploading large objects

Objects can be uploaded within the defined size limit.

Attachments

3958

Bulletin Search Criteria. Cannot paste into a numeric field if it has trailing or leading white space.

Bulletin Search Criteria screen accepts and processes numbers with and without leading and trailing spaces.

Bulletin Board

3959

The session expiry message is not displaying in the officer's time zone.

The timeout warning is now rendered using the officer's time zone.

Session Management

3965

There was an error adding attachments to service requests in the portal when the customer tries to log it on behalf of someone else.

The owner and creator can add notes and objects to requests and calls.

Customer Portal

3970

Printer paper size defaults to Letter instead of A4.

The paper size is retained from Report Explorer and if printed from the Report Designer the paper size set in report attributes is used.

Reporting

3985

VSM v.9.1.9. Screens exported using VSM Designer have incorrect object closure tag - double angle bracket instead of a single one

Object closure tag amended.

Designer

3986

The Request Multi QD value does not display correctly on Request Email, Request Letter.

Request CIs and Request services multiple values are displaying correctly on the Request Email and Request Letter.

Workflow

3987

When external supplier cancels a Call through the portal (button 'Not Complete'), the wrong history type is recorded.

A call cancelled by an external supplier using the Not Complete button is being recorded in the history as EU - External Action Not Complete.

External Supplier Portal

3988

When a call is submitted via the portal and an entry is selected in the Type field and then subsequently removed, the Type selected is still showing on the call details.

A default value has been added to this field so that when an entry is removed it will be replaced with the default value rather than the previously entered value.

Customer Portal

3989

Monitor issue:  Call grouping by week does not depend on server or regional settings, call records are gathered from Sunday to Friday - excluding Saturdays.

A new admin setting has been added called Week Starts On so that the administrator can define the first day of the week. The monitor graph will be adjusted according to this setting. See for more details.

Dashboards

3990

On the External Supplier portal, the default contact external officer couldn't edit an external supplier task if a contract had not been assigned and the non default contact was able to action the task.

When an external supplier task does not have a contract assigned, the default contact external officer can edit the task and the non default contact external officer receives an error message when trying to action the task.

External Supplier Portal

3991

On the External Supplier portal there was an error message displayed when attempting to open an attachment on a task.

The object attachment can be opened from an External Supplier Task on the portal.

External Supplier Portal

3992

 Call Closure screen displays officers not having the permission for "Closure Comments". All officers are displayed in the "Forward To" list.

Officers will only appear on the list when closing calls if they have the 'closure comments' permission enabled.

IPK

3993

The 'Reason' field can only be mapped to one 'Quick Solution' record.

The 'Reason' field can now be mapped to multiple quick solution records.

Quick Solutions

4017

Availability Error when time zone offset with commas

Error resolved

Availability

4028

There was an issue when emailing notifications from a workflow to all workflow groups that was not sending the notifications to all users because there were too many email addresses in the string - which had a maximum character value of 512.

There is no longer a maximum number of characters.

Email

4029

Some fields are missing on a report when using extension data.

SQL has been modified and all report data appears as expected.

Reporting

4031

There was a mismatch in Action Time shown in the Timesheet column view and the full details shown when opening a particular action details.

A fix to a javascript code now ensures that the time spent appears consistently on the Time Sheet details.

Timesheets

4032

Change Window message for CMDB users with 'CMDB Item Action by Default' and Availability turned off.

Additional validation has been added so that if Availability is not enabled the prompt will not show on the CI screen.

Availability

4033

The SLM Exclusion function on the call > SLM screen does not save when pressing the Apply button

Verified exclusion pop up appears when exclusion applied in call SLM window.
Verified Exclusion and reason appear in Call History.
Verified Call is excluded from SLM Breach Report.
Verified Call without Exclusion appears in Report

SLM

4034

API transaction CallCreate. When call template is not partitioned, CallCreate form Partition parameter is not recognized. The call is always logged to officer's default partition.

This fix is specific to the scenario when Call template is not partitioned. The IPartition parameter will be recognized if it is under officer's accessible partition. Otherwise, it will be set to officer's default partition.

API

4074

AD scans failing due to missing Display Type

Splitting the static and inheritable functions means that the AD scans function as expected. 

Integration Platform

4092

When the Start and End date/times of an Action Type are changed and set to the same value they are not recorded in the History.

When Action Start and Action End Date/TImes are set to the same value on Call Details, the information is accurately recorded in the history.

Timesheets

4115

On External Supplier Portal, any External Supplier Task attachment doesn't show file name. Instead, it shows as (Object).

Correct file name now shown

External Supplier Portal

4116

When External Contact is not the default contact of the external supplier and not linked to the contract, the task search and task under contract on the home page display are not showing correct number.

Now showing correctly

External Supplier Portal

4117

Calls reopened via email are not appearing in the Outstanding calls > Your Group's Calls and are going to the 'incoming email' officer group instead.

When reopening a call via email the call is now going to the group the call is being forwarded to and appears correctly in the Outstanding Calls.

Calls Outstanding

4129

Schema modified to add index DOCUMENT_TYPE to IN_IS_WORDS

Schema modified to add DOCUMENT_TYPE to IN_IS_WORDS with indexes modified

Database

4131

The Get License Count Query was blocking other queries from executing.

The SQL fix to the Get License Count no longer blocks other queries.

Database

4148

INBOUNDMAILIA2 stored proc constantly writes to event viewer

The INBOUNDMAILIA2 stored procedure has been stopped from writing to the event viewer in certain circumstances

Email

4163

Error message received patching the database during upgrade.

An Oracle fix prevents this from happening.

Database

4167

Issue with Dynamic Fields for Screen Designer that the Dynamic Rules tag is being added to the Call History.

After a dynamic rule is added and an email template is created, the dynamic tag is not added to the Call History.

Email

4169

Dynamic script is being added to the email template and is being written to the History when an email is sent from the call.

The dynamic rules tag is not written to the new email template.

Email

4175

The radio button selection on an Activation Task in a workflow template is not saving.

The Activation task options are saving correctly following a fix to the javascript file.

Workflow

4244

Last Login time on portal not adjusted for Time Zone

Login time now shown in correct time zone

Customer Portal