Issues Fixed in vFire 9.4

This topic relates to vFire 9.4, released in May/June 2016. You may also wish to view other new features or the release notes in full.

This release contains the following issue fixes in vFire Core and vFire Officer & Portal. The vFire Officer & Portal issues are listed at the bottom of the table.

 

Issue Number (internal ref in brackets) Functional Area Short Description Fixed in Version
23340
(11606)		 MAPI/Upgrade

MAPI was not working as expected and could not be configured as required. The set up issues have now been resolved and MAPI will work as expected.

This has appeared in the base release of 9.8.

 vFire Core 9.4.7
22495
(12841)		 Connectors

In the views in the SCCM Connector for Hardware and Hardware History, only column headings for categories were displayed, not the actual field data.

This will appear in the base release of 9.9.

 vFire Core 9.4.7
21820
(10874)		 Call templates

Pager messages were not being sent when Call Templates were applied because the checkbox for "Send Pager" within 'Assign' was not staying checked. This has now been resolved and works as expected.

 vFire Core 9.4.7
24799
(12431)		 Workflow

Conditional branch rules that are available throughout requests were duplicated for ports, the number of duplicates equaling the number of times a condition or action is used within the request.

This is fixed in the base release of 9.7.

 vFire Core 9.4.7
22957
(11520)		 Searching Performance issue in Task Search when adding an extension field from the request column option.

This has appeared in the base release of 9.5.

 vFire Core 9.4.7
23366
(10170)		 Designer The 'conditional mandatory' dynamic rule was not working when applied to a Date field. This has been resolved and the rule is working as expected. vFire Core 9.4.6
22786
(11323)		 API API Text added to the Actions & Solutions field on the mobile App were not added to the History of the call. This has been resolved and the text is now added and visible. vFire Core 9.4.5
18841
(10358)		 Search Searches for CMDB, Call and KB articles were not loading properly, occasionally displaying a white screen. This has been fixed in this release. vFire Core 9.4.4
20489
(10390)		 SLM SLA breaches were not applied correctly to calls which were suspended and then unsuspended. This has been fixed in this release. vFire Core 9.4.4
20563
(10393)		 Request History When viewing the Request History, analysts were unable to select additional types. This has been fixed in this release. vFire Core 9.4.4
20743
(10413)		 Email No events were being created for SLAs and OLAs when a call was submitted via email. This is now fixed and SLAs and OLAs are applied appropriately. vFire Core 9.4.4
20748
(10460)		 Email IPK Workflow rule emails were not being sent when the cc/bcc setting was enabled in Messaging. This has been fixed in this release. vFire Core 9.4.4
21767, 21500
(10875)		 Dashboard/Viewing Workload Workload and Dashboard views in vFire Core were automatically showing unsubmitted calls. These have been removed from the default view. vFire Core 9.4.4
n/a
(10889)		 Connectors SAML authentication is supported in this version for users of 9.4. Users of 9.5 must install v9.5.1. It will become part of the base product in 9.6.0. vFire Core 9.4.4
20608
(10316)		 Designer Dynamic Rules using linked fields as criteria were not always triggering when assigned to a checkbox on a Self Service Portal screen. This is now fixed. vFire Core 9.4.3
21113, 21286
(10676)		 vFire Self Service In Chrome, items and links were not displaying correctly in the Manage My Order window after an order was submitted. This is now resolved. vFire Core 9.4.3
21292
(10667)		 vFire Self Service Using the browser’s Back button while in a Self Service submission form intermittently resulted in a “Webpage has expired” error page. This is resolved. vFire Core 9.4.3
21296
(10685)		 vFire Self Service In vFire Self Service, when selecting an incomplete order in the mini-cart (Your Orders) or the 'Manage my orders' screen, it now presents the un-submitted forms. Also, the Delete checkbox for orders has been replaced by a delete button. vFire Core 9.4.3
21306
(10689)		 vFire Self Service A button has been added to the Your Order section of the Service Catalog home screen which removes items from the in-progress order. This replaces the two actions of first selecting the Remove checkbox and then updating the order. vFire Core 9.4.3
21439
(10686)		 vFire Self Service "Linked" field values were not displayed in Portal screens . This is now resolved. vFire Core 9.4.3
n/a
n/a		 Install & Upgrade Issues with mismatched file versions have been fully fixed vFire Core
9.4.2.2
n/a
n/a		 Install & Upgrade Issues with mismatched file versions have been partially fixed vFire Core
9.4.2.1
20966
(10473)		 Install & Upgrade Font Copy error during upgrade to 9.4.0 during certain circumstances has been resolved. vFire Core
9.4.1
20986
(10475, 10489, 10457)		 Install & Upgrade Upgrade performance issues have been resolved vFire Core
9.4.1
21008
(10472, 10519)		 Install & Upgrade Upgrade logs files now create correctly vFire Core
9.4.1

11679
(5063)

 Designer Date fields on portal screens in were not hidden when their Hide property in Designer was set to either 'Yes' or a dynamic rule. This is now resolved.

vFire Core
9.4.0

14518
(9524)

 Reporting The 'Admin Summary - IPK Groups and Officer' report was not including analysts recently added to the system. This is now resolved.

vFire Core
9.4.0

14786
(6318)

 Designer The Cost Center Name field can now be made unique in Designer, as can IPK Group, Workflow Group, Subscriber Group, Jurisdictions and Knowledge entities

vFire Core
9.4.0

16596
(7238)

 Email Incoming emails were updating existing Workflow Templates where the Template number was accidentally used in the email subject. Request, Call and Task Templates cannot now be updated via Incoming email.

vFire Core
9.4.0

17425
(7571)

 Email Emails from calls no longer display the last comment entered by the Analyst into 'Action & Solutions' (SOLUTION_DESC in Designer) if the 'Visible in Self Service Portal' was unchecked for the comment.

vFire Core
9.4.0

17574
(8889)

 Pager Analysts with valid pagers now receive a page when Page Officers is set under the IPK group, even if no group pager exists.

vFire Core
9.4.0

17796
(7895)

 Search When performing a search by Organization with 'Equal + Below' selected, the results now correctly show results from all child tiers for the selected organization, not only tiers 1 and 2.

vFire Core
9.4.0

18082
(8065)

 API Target Date in Requests created via API was defaulting to the date/time when the Request was created. This is now resolved.

vFire Core
9.4.0

18097
(8690)

 IPK The Action Type field on the Call screen was defaulting to "Unspecified". This has been fixed and follows the normal mandatory and no default value settings when ticked in Designer.

vFire Core
9.4.0

18356
(8240)

 Email The Description now appears as expected in Call Search browse and Calls Outstanding views for calls logged via Incoming Email (MAPI).

vFire Core
9.4.0

18519
(8688)

 IPK Only tasks/approvals for the relevant analyst(s) are displayed on the Tasks Outstanding window if "Forward Internally" is checked.

vFire Core
9.4.0

18820
(8973)

 Config Portability The "Invalid column name 'STATUS'" error is no longer displayed when importing screens with dynamic rules containing profiles without a STATUS column.

vFire Core
9.4.0

18835
(9112)

 Portal Portal Approval Approve form was showing all dynamically hidden fields after clicking submit with invalid password. Conditionally hidden fields are no longer visible in Portal approval screens when submitting the approval without entering a password.

vFire Core
9.4.0
18856
(9100)		 API An error was generated when trying to create a person via API - UserID already Exists. This has been resolved. vFire Core
9.4.0

18876
(8969)

 Email When a Call was logged via Incoming Email, the html within the Call Description was rendered as plain text. This has been resolved. (This only arose if Inboundemailia Stored Procedure was enabled.)

vFire Core
9.4.0

19093
(9331)

 Server Console

A new "Additional Connection String Properties" text box appears in Server Console Database Properties "Advanced" screen to resolve the SQL Connection String issue. Contents are appended to Connection string.

vFire Core
9.4.0

19559
(9720)

 Install & Upgrade

The patch tool was failing due to timeout. 30 minutes command timeout has been added to each command used in the patch tool to resolve this problem.

vFire Core
9.4.0

20270
(10145)

 SLM

The Application Error pop up after clicking "Override IPK Conditions" in Agreement Details screen has been resolved.

vFire Core
9.4.0

20309
(10166)

 SLM

Suspending Calls resulted in an incorrect Target time after suspension. This has been resolved.

vFire Core
9.4.0

20357
(10175)

 Install & Upgrade

VSMService.svc and WebHandlerService.svc were missing from upgrade and clean install. These are now included in the build kit for upgrade and clean install

vFire Core
9.4.0

n/a
(8077)

 Install & Upgrade

Upgrade errors relating to the table 'dbo.IN_APPLICATION_CACHE' which were occurring on certain systems have now been resolved.

vFire Core
9.4.0
n/a
(8829)		 vFire Self Service Bar chart drill down now works in Chrome vFire Core
9.4.0
n/a
(9408)		 Officer patch-create-sp.xml has been removed as no longer needed vFire Core
9.4.0

n/a
(9453)

 Search

Organization column now exists in Location Search's column config in Main app. You can also drill down to Organization from Location column in vFire Core Searches like Call, Request, CMDB Item, etc; and from the Location column to Organizationin Search Fields Settings admin screen.

vFire Core
9.4.0

n/a
(9483)

 Install & Upgrade

MAMLToHMTL.xslt, vCM SQL script files are now deployed in the upgrade and setup kit

vFire Core
9.4.0

n/a
(9491)

 Oracle

When "Create New Calls Anonymously" is turned on in Incoming Email Settings, it generated errors and incoming emails are not processed. This has now been fixed.

vFire Core
9.4.0

n/a
(9529)

 Config Portability

The classification of the following config port log messages have been changed to more accurately reflect the nature of the message:

  • (pre-9.4) Critical Errors = (9.4) Errors
  • (pre-9.4) Errors = (9.4) Warnings
  • (pre-9.4) Warnings = (9.4) Informational

vFire Core
9.4.0

n/a
(9530)

 Oracle

The classic skin now displays correctly on Oracle for both setup kit and MSI.

vFire Core
9.4.0

n/a
(9531)

 Install & Upgrade

The update tool needed manual code changes every time a minor version is incremented. The code has been updated to be based on the assembly details instead of hard coded.

vFire Core
9.4.0

n/a
(9532)

 vFire Self Service

"Unable to find Call #xx in the database" error occurred when submitting service order submission form linked to a call template. This has been resolved.

vFire Core
9.4.0

n/a
(9533)

 Install & Upgrade

Some cleanups have been done on registry keys under HKLM > SOFTWARE > Alemba > vFireCore:

  • "InfraVersion" renamed to "Version" (this now stores the full version string)
  • "InfraEnterprisePath" renamed to "InstallPath"
  • "RPVersionXX" keys replaced with a single "UpdateStage" key
  • "RPVersionOldXX" key removed completely, no longer needed

vFire Core
9.4.0

n/a
(9534)

 vFire Self Service

Errors when submitting Portal submission forms with blank read-only fields (such as LOCKED BY, AUTHORISED BY, LOGGING OFFICER) have been resolved. Some other smart search issues found during QA of this ticket are also fixed.

vFire Core
9.4.0

n/a
(9552)

 Designer

In Customer Survey Input, Output and Already Completed screens, fields are now selectable after saving, closing and re-opening screens in Designer. QD field icons are now positioned in the correct order (to match Call screens)

vFire Core
9.4.0
n/a
(9705)		 Knowledge Bank KB Admin was preventing users from deleting KB Items. The KB Administration search results browse table did not show the Delete button. This has been resolved and KB items can be deleted/undeleted as necessary. vFire Core
9.4.0
n/a
(9770)		 Install & Upgrade The patch tool was identifying locked files, but failing to copy them or identify the error. The patch process will now wait longer for a locked file to become unlocked before attempting to recopy the file. vFire Core
9.4.0
24379
(12482)		 Workflow When actioning a task in Core you are able to log the time taken against that task. This functionality was not available in Officer & Portal. This has now been introduced and when completing the task in Officer & Portal you can now log the time taken for that action. vFire O&P 9.4.8
23866
(11994)		 IPK/Workflow The values in multi select fields were being lost when a call or request was saved. These values are now being saved and displayed correctly. vFire O&P 9.4.7
18994
(9428)		 Officer Issue with nested change calendar filters is now resolved vFire O&P
9.4.0
19099
(10097)		 MMA MMA URL now redirects to the correct address (vFireProduction/officer.aspx) vFire O&P
9.4.0
19101
(9427)		 Calls Deleted problem types were showing as [REF_COMPOSITE_67] . A fix has been applied so calls in vFire Officer still show problem types after they have been deleted. vFire O&P
9.4.0
19734
(9655)		 SQL Calls can now be cloned to requests. vFire O&P
9.4.0
19993
(10099)		 Workflow/
SQL		 Emails are now being sent when a request is logged in vFire Officer. vFire O&P
9.4.0
20005/20067
(10050)		 Admin Analysts with admin selected can now log into Officer Admin v9.3 vFire O&P
9.4.0
n/a
(9540)		 Officer The timeout alert message was causing the expiry time of the session to be extended with the time set in the session timeout. If Ok was clicked on the warning message, the user could go on to perform actions and the session will not end as expected. The timeout alert message has been enhanced and reworded to provide a more helpful message. vFire O&P
9.4.0
n/a
(10195)		 Officer When a call is cloned, the Save button on the new call screen is now available vFire O&P
9.4.0
n/a
(10204)		 IPK Calls with a negative call number were being returned in the incident matching panel results. This has been resolved. vFire O&P
9.4.0