Activity Log

You can view a log of activities or events that have occurred on the server. You can then export or print the results.

Before you start

You must have System Set Up selected in the Admin tab of your General Access security role.

The period used to define how long event information is stored in the activity log is configured using the Expire Event Messages field in the System Settings window.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed . In the Explorer pane, locate the System group , scrolling up or down if necessary. You may need to expand the group to see the options within it.
  2. Select the Activity Log option on the Explorer pane. The Activity Log window appears. At the top of the window there are fields in which you specify the activity log you want to view:

    3. Event Source

    Select from the drop down list of event sources:

    API Events relating to the vFire Core API. See the API documentation for more information.

    To improve system performance, API information and warning messages can be excluded from the Activity Log by configuring System Settings registry keys. Please contact Alemba Support for more information.
    Auto Closed

    Information about calls automatically closed by rules configured in Configuring Call Auto Close Rules. The Activity Log contains a record for each call closed and includes the call number and the name of rule which closed it.
    Config Portability Information about configuration data imported or exported through configuration portability.

    The Windows Server Event Log records warning and events in more technical detail than the Activity Log. It will also display details of database and SQL related errors.
    Emails Email messaging events
    External Interface Information about calls logged through email as well as tasks closed by an email
    Log In Logins by Analysts
    Log Out Logouts by Analysts
    Pager/SMS Pager messaging events
    Query Engine Queries run against the server. When you are in Query mode there is an additional button that appears, Show SQL. Selecting this button will create a popup window displaying the SQL query for the currently selected row
    Report Scheduling Information about scheduled reports
    Reporting Events relating to the creating and exporting of reports
    Text Indexing Information about any text indexing process that was run on the system
    Date The date for which you want to view the activity
    View Type Use the radio button to select the type of activity you want to view

  3. If your system is partitioned and you want to filter your view by a specific partition, select a partition from the Partition list on the far right of the window.
  4. You can choose from the following actions from the Activity Log window:

    5. to print the information
    to export the results to an Excel file
    to export the results to an XML file
    to export the results to a text file

  5. Select the Clear Date’s Events toolbar button to clear all events from the table for the selected date.
  6. In the message asking you if you want to delete all events prior to the selected date, select from:

    7. Yes

    To delete all events prior to the selected date

    No

    To delete the events for the selected date

    Cancel

    To return to the events view without deleting any set of events