System Admin
A lot of the functions carried out by the system administrator are held within the System Administration menu.
The options are arranged in groups, which you can expand by clicking on the group title.
The following groups are available:
System | to define system settings |
Security | to define security settings for partitions, groups and license corrals |
Security Roles | to define security roles, and assign permissions to them |
to define settings for call and incident management | |
Workflow Management | to define settings relating to request, task and approval processes |
Service Level Management | to define SLM and agreement settings |
CMDB | to define CMDB settings and configure the CMDB for your organization |
Availability | to define availability settings, outage types and schedules |
Depreciation | to define batch run parameters and depreciation methods and schedules |
Knowledge Bank | to define knowledge bank settings, including base types, entry types, profiles, ratings and statuses |
Bulletin Board | to define bulletin board settings and priorities |
Text Retrieval | to define text retrieval settings, common words, keywords, synonyms and web file extensions |
Self Service Portal | to define Self Service portal settings, roles and systems, service order status titles and question mappings |
To access the menu, select and then Admin. Alternatively, select the arrow on the Admin button
.
Select System Administration. The System Administration window is displayed, with a menu of options available .
Other System Administrator Functions
As well as the options on the System Administration menu, system administrators will typically be responsible for:
Designer |
to create and configure screens and screen sets |
Connectors |
to ensure that vFire works in harmony with a range of other systems |
Call Template Administration | to create and maintain call templates |
Bulletin Board | to configure settings for the bulletin board |
Knowledge Bank Administration | to configure settings for the knowledge bank |