Calls and IPK

This area of the documentation will deal with managing incidents, problems and known errors, including:

• Working with Calls
• Logging a Call
• Creating an Outage from a Call
• Actioning calls, including forwarding a call internally, externally, and forwarding multiple calls; deferring a call, saving a call; and closing a call
• Viewing Event Transactions from a Call
• Call Details Explorer Options
• Reminders
• Viewing calls, including your Call Workload; searching for calls; and viewing outstanding calls
• Activating the Workload Stored Procedure
• Using the IPK Rules Builder
• Forum Management
• Using AI Ops