New Features and Changes in vFire 9.5
This topic relates to vFire 9.5, released in July 2016. You may also wish to view other new features or the release notes in full.
vFire Core
The key new features in this release include:
- Location, Organization, Contract, Knowledge Article, Subscriber Group, and Cost Center are now available as import options through the Integration module. See Defining a Resource Mapping for more details.
- A suite of new connectors have been introduced to deliver integration with MS SQL Server. These connectors support the integration framework's ability to import resources, generate calls/requests from events, lookup external data during a call or request lifecycle, and update external data through outbound actions. See
- A new connector in 9.5 which is highly configurable to allow integration with SQL Server or Oracle databases. See Connector for Resource Databases for more details.
vFire Help
The online help is now available through our alemba help self service portal, by selecting vFire Help & Documentation Site from the My Options menu.
A new Learn section has been added to the online help. You can access it by selecting the 
tutorial icon on the home page, or from the drop-down menu item.
Within this section, there are sets of video tutorials on:
- How vFire Works - Building your vFire System; Configuring your vFire System and Managing your vFire System
- Using vFire - Getting Started; vFire Self Service; vFire Designer
- Troubleshooting - vFire Statistics Tool
This section will be expanded with each release.
vFire Officer & Portal
This release of vFire Officer & Portal introduces Screen Maximization and Display Enhancements in vFire Officer. System administrators can now configure vFire Officer so that the screen can be maximized, the menu can be pinned/unpinned, and positioned at the top or the left hand side of the screen. System Administrators can set the menu position and visibility for all users of the system, or allow users to choose their own settings.
If users can change their own settings, their initial screen will look like this, with three dots at the top of the screen. 
When users select the dots, the menu will expand, offering them three icons, which they can use to position, pin or maximize the screen. 
The displayed icons will change, depending on the current selection.
The 
buttons are used to position the menu to the left or top of the screen.
The 
buttons hide or display the menu. When the menu is hidden, it is displayed by hovering over a small 
icon if it is hidden to the left of the screen, or 
if it is hidden when positioned at the top of the screen.
The 
buttons toggle between maximized and coverflow screen displays.
In Admin, system administrators can set the defaults and whether users can select their own settings. If users are allowed to select their own settings, system administrators can choose whether those settings are active for a single session, or will be the user's default from then on.
To view a PDF version of the 9.5 release notes, select the following link 
.