New Features and Changes

New features and improvements are being introduced all the time to make your system better, faster and easier to use. To find out more about what is contained in each release, select from the links below.

You can watch videos detailing the new features by clicking the video link for each release.

 

New Features and Changes in vFire 9.8

The key new features in this release include:

  • Configurable Portal tables. You can now configure almost all of the tables in vFire Self Service, adding and removing columns, choosing the order in which they are displayed, and sorting by any available column. For more details, see Configuring Portal Tables.
  • Suggested Knowledge. This feature allows users to view relevant knowledge articles while they complete call submission forms in the Self Service Portal. For more details, see Suggested Knowledge in the Self Service Portal.
  • Call Auto Close. You can use this feature to define parameters to identify aged calls, notify specified recipients of impending closure, and automatically close those calls if no action is taken. Multiple auto close rules can be configured, each with different call matching criteria, notification intervals, notification recipients, and call closure field settings to apply on closed calls. For more details, see Configuring Call Auto Close Rules.
  • Jira Connector, enabling the creation of issues in Jira triggered by actions sent from vFire. Once an issue is created in Jira, updates can be passed between the issue and the call or task in vFire that created it. For more details, see Connector for Jira.
  • Stored Procedures connector, allowing you to build custom logic into a workflow without customizing SQL files or building javascript logic. You simply write one maintainable stored procedure that is installed in the database. For more details, see Connector for Stored Procedure.
  • External Process connector, which can run an external process as part of an Outbound Action task. It allows values to be passed between a workflow in vFire and an external process, such as PowerShell, or other executable. Communication is two-way; meaning that it can pass and receive values. For more details, see Connector for External Process.
  • CSV connector enhancements, which include a new feature to allow upload of files from local locations, and relabeling an existing feature to clarify functionality. See Connector for CSV File for more details.
  • Nano. We have continued developing our new browser-agnostic interface, and it is now available as a beta release for managing tasks and incidents.
  • The vFire Statistics Tool now saves the HTML report locally on the server as well as emailing the report. The report can be found in the "Log" folder inside the vFire system folder.
  • From 9.8.1, the vFire app is available on Windows, Android and iOS phones.
  • We are continuing to develop the RESTful Alemba API. It is in the alpha phase of development, and details of the enhancements are available in the wiki and API Explorer.

 

New Features and Changes in vFire 9.7

The key new features in this release include:

  • Virtualization Workflow Automation. We have enhanced the Self Service portal and service requests to deliver a full Cloud Management Portal (CMP) within the portal. This allows us to deliver a self service, auto-provisioning infrastructure cloud that is integrated with your vFire system. See Virtualization Workflow Automation for more details.
  • Matching Panel provides an at-a-glance list of Calls and Knowledge Articles related to the current call. The list of related items is based on values in the call fields and dynamically updates as the Analyst enters or changes data, or changes the filter options within the panel. See About the Matching Panel for more details.
  • Configurable Labels. You can now use Designer to rename fields and buttons that are displayed in vFire Self Service, making your Self Service portal even more configurable to meet your organization's needs. See Change Labels for more details.
  • The ability to filter CMDB items, including services and service actions in vFire Self Service by stakeholder role as well as subscriber group. You can now set visibility on the portal based on stakeholder role. This includes the ability to review configuration items and order services and service actions from the service catalog. See Filtering by Stakeholder for more details.
  • Styling. We have introduced several new features that improve and enhance the screen display in vFire Core, making it more usable and easier to configure for personal preference and accessibility:
    • A new portal-like menu display. See The vFire Core Window for more details.
    • Additional configurable display settings for your login. See Personal Settings for more details.
    • The gray background on many of the windows has also been replaced with white, to provide a cleaner, fresher working screen.
  • The new styling is installed as standard. As soon as you upgrade, you will see the new menu.

  • A new vFire App allows users of windows phones to access their outstanding calls and requests, and monitor and update them. This is in addition to the existing vFire Officer app, which can be used by analysts to manage calls and requests from mobile devices.

Details of earlier releases are available here.