New Features and Changes

New features and improvements are being introduced all the time to make your system better, faster and easier to use. To find out more about what is contained in each release, select from the links below.

You can watch videos detailing the new features by clicking the video link for each release.

New Features and Changes in vFire 9.9

vFire 9.9 does not support Oracle installations. You should not install or upgrade to 9.9 if you are running an Oracle system.

The key new features in this release include:

  • Nano is now GA. Nano has passed its beta phase of development, and is now GA status. See Introducing Nano to learn more about Nano, and Nano Feature List to find out about functionality that is added in this release.
  • Alemba API is now GA. The RestFUL Alemba API has passed its beta phase of development, and is now GA status. The Alemba API is documented via a wiki within the product. See Alemba API to find out more about this API and how you can use it.
  • vRO7.0 is now supported. See Connector for vRO for more details on how to install and use this connector.
  • Call Scheduling has been introduced, allowing analysts with the correct permissions to schedule calls, in much the same way as requests can be scheduled. See Scheduling Calls to find out more.
  • Proactive Analysis has been renamed to AI Ops, in keeping with industry familiar terminology.
  • Service Actions can now be configured to launch URLs or download objects from the Service Catalog in vFire Self Service. You can set up your Service Hub in a day using the Integration module to instantly create URL Service Actions for all your external digital forms and other web accessible services and resources. See Defining the Outcome of Selecting a Service Action for more details.
  • Hide Initial Cost if 0.00hasbeen added to Self Service Portal Settings. Select this option to hide the Cost field on Service Catalog Tiles for Service Actions with 0.00 cost.

New Features and Changes in vFire 9.8

The key new features in this release include:

  • Configurable Portal tables. You can now configure almost all of the tables in vFire Self Service, adding and removing columns, choosing the order in which they are displayed, and sorting by any available column. For more details, see Configuring Portal Tables.
  • Suggested Knowledge. This feature allows users to view relevant knowledge articles while they complete call submission forms in the Self Service Portal. For more details, see Suggested Knowledge in the Self Service Portal.
  • Call Auto Close. You can use this feature to define parameters to identify aged calls, notify specified recipients of impending closure, and automatically close those calls if no action is taken. Multiple auto close rules can be configured, each with different call matching criteria, notification intervals, notification recipients, and call closure field settings to apply on closed calls. For more details, see Configuring Call Auto Close Rules.
  • Jira Connector, enabling the creation of issues in Jira triggered by actions sent from vFire. Once an issue is created in Jira, updates can be passed between the issue and the call or task in vFire that created it. For more details, see Connector for Jira.
  • Stored Procedures connector, allowing you to build custom logic into a workflow without customizing SQL files or building javascript logic. You simply write one maintainable stored procedure that is installed in the database. For more details, see Connector for Stored Procedure.
  • External Process connector, which can run an external process as part of an Outbound Action task. It allows values to be passed between a workflow in vFire and an external process, such as PowerShell, or other executable. Communication is two-way; meaning that it can pass and receive values. For more details, see Connector for External Process.
  • CSV connector enhancements, which include a new feature to allow upload of files from local locations, and relabeling an existing feature to clarify functionality. See Connector for CSV File for more details.
  • Nano. We have continued developing our new browser-agnostic interface, and it is now available as a beta release for managing tasks and incidents.
  • The vFire Statistics Tool now saves the HTML report locally on the server as well as emailing the report. The report can be found in the "Log" folder inside the vFire system folder.
  • From 9.8.1, the vFire app is available on Windows, Android and iOS phones.
  • We are continuing to develop the RESTful Alemba API. It is in the alpha phase of development, and details of the enhancements are available in the wiki and API Explorer.


Details of earlier releases are available here.