The Close function enables tasks and requests to be closed directly from the Outstanding and Search windows.
On the Search or Outstanding screen, right-click the call and select 
from the context-sensitive menu. The Close window is displayed.
Complete the fields.
| Note | Enter your text for the note. Standard formatting options are available. |
| Visible in Self Service Portal | Select to make your comments visible in the Self Service Portal. Deselect to only display your comments to analysts in vFire Core and Nano. |
| Security |
Select a security profile to allow only analysts with that security profile to see your notes in the work item history in vFire Core or Nano. You can only see the security profiles to which you have access. If you do not have access to any security profiles, this field is not displayed. |
| Password |
This field is only visible on approval tasks A password may not be required depending on the integrated security settings defined by the system administrator. |
Press 
to save the changes and close the window
Press 
to cancel the changes and close the window.