Nano is a sleek and efficient web browser interface designed for analysts who need to log in, action or complete a work item, and log out again.
All supported web browsers can be used to access Nano which does not require any plug-ins or add-ons.
Nano provides an easy to use interface for analysts who:
- Work with calls - creating, updating and closing calls
- Work with requests - creating, updating, and completing requests
- Work with tasks and approvals - updating and completing tasks and approvals
- Send emails from calls, requests, or tasks
- Manage their workload using the Outstanding windows
- Review and edit Knowledge Articles, CMDB Items, and Person records
To administer system settings, create templates, design screens and reports, create and use entity types not listed above, analysts and system administrators must use vFire Core.
See Using Nano for details on how to log into and use Nano.
See Nano Feature List for the full set of functions available to analysts in Nano.
Analysts may see a subset of these functions, dependent on the Security Roles assigned them by the system administrator.
To perform functions not included in this list, analysts must use vFire Core.
Nano is not available for Users and External Contacts, who should continue to use the vFire Self Service Portal. An analyst who also has User or External Contact selected in their person record can still log into Nano and will be presented with the same options as other analysts with the same Security Roles.
Analysts who create and modify Contracts in vFire Core cannot work with Contracts in Nano because Contracts are not a function available in Nano.
Analysts who can create calls in vFire Core can also create calls in Nano because the analyst has the appropriate Security Role permissions and because the function is available in Nano.
Making Nano Ready for Use
System Administrators should read the section on Minimum Configuration Recommendations in Configuring Nano before analysts start using Nano.