Screens Available for Configuration using Designer
The following screens can be configured with Designer.
| Root Entity | Screen Set | Screen Design | Screen Name |
|---|---|---|---|
| Agreement | Agreement | Service Desk | Agreement Details |
| Service Desk Form | Default Form | ||
| Message Template | Agreement Details | ||
| Bulletin | Bulletin | Service Desk |
Bulletin Details |
| Message Template |
Bulletin Update Bulletin to User |
||
| Call | Call (default) | Service Desk |
Call Details
|
| Service Desk Form | Default Form | ||
| Self Service Self Service Portal |
Call Submission (logging) Call Review (view logged calls) |
||
| Message Template |
Call API Message Call Closed External Reply Call Escalated Call Forward Call Forward External Call Forward External Reply Call Question Closed Call Question Logged Call Update Call Updated External Reply Call Logged to User Call Closed to User Call to User Call Logged - Workflow Notify |
||
| Incident | Service Desk |
Call Details |
|
| Known Error | Service Desk |
Call Details |
|
| Major Incident | Service Desk | Call Details | |
| Problem | Service Desk | Call Details | |
| Service Request | Service Desk | Call Details | |
| CMDB Item | CMDB Item | Message Template |
Availability Breach Availability Escalated CMDB API Message CMDB Details |
| Configuration Item | Service Desk | CMDB Item Details | |
| Service Desk Form | Default Form | ||
| Self Service Portal | CMDB Item Review | ||
| Service | Service Desk | CMDB Item Details | |
| Service Desk Form | Default Form | ||
| Service Action | Service Desk | CMDB Item Details | |
| Service Desk Form | Default Form | ||
| Service Bundle | Service Desk | CMDB Item Details | |
| Service Desk Form | Default Form | ||
| Software Product | Service Desk | CMDB Item Details | |
| Inventory | Service Desk | CMDB Item Details | |
| Contract | Contract (default) | Service Desk | Contract Details |
| Service Desk Form | Default Form | ||
| Message Template | Contract Details | ||
| Service Desk Form | Form A Contract | ||
| Message Template | Contract Details | ||
| Service Desk Form | Form A Contract | ||
| Cost Center | Cost Center | Service Desk | Cost Center Details |
| Message Template | Cost Center Details | ||
| User Survey | User Survey (default) | Self Service Portal |
Survey Input Survey Output Survey Already Completed |
| Integration | Integration Schedule | Message Template |
Integration Schedule Success Integration Schedule Error |
| Integration Transaction | Message Template | Integration Transaction Error | |
| IPK Group | IPK Group | Message template | IPK Group API |
| Jurisdiction | Jurisdiction | Service Desk | Jurisdiction Details |
| Knowledge | Base Knowledge (default) | Message Template | Knowledge External Entry |
| Abstract | Service Desk | Knowledge Details | |
| Self Service Portal |
Knowledge Review |
||
| Message Template |
Knowledge Abstract Knowledge Update Abstract |
||
| Call | Service Desk | Knowledge Details | |
| Self Service Portal | Knowledge Review | ||
| Message Template |
Knowledge Directory Knowledge Update Directory |
||
| Directory | Service Desk | Knowledge Details | |
| Message Template |
Knowledge Directory Knowledge Update Directory |
||
| FAQ | Service Desk | Knowledge Details | |
| Self Service Portal |
Knowledge Review |
||
| Message Template |
Knowledge FAQ Knowledge Update FAQ |
||
| KCS | Service Desk | Knowledge Details | |
| Self Service Portal | Knowledge Review | ||
| Message Template |
Knowledge KCS Knowledge Update KCS |
||
| Knowledge External Document | Message Template | Knowledge External Document | |
| Known Issue | Service Desk | Knowledge Details | |
| Self Service Portal | Knowledge Review | ||
| Message Template |
Knowledge Known Issue Knowledge Update Issue |
||
| Website | Service Desk | Knowledge Details | |
| Message Template |
Knowledge Website Knowledge Update Website |
||
| Location | Location | Service Desk | Location Details |
| Service Desk Form | Default Form | ||
| Message Template | Location Details | ||
| Organization | Organization | Service Desk | Organization Details |
| Service Desk Form | Default Form | ||
| Message Template | Organization Details | ||
| Person | Person | Service Desk | Person Details |
| Service Desk Form | Default Form | ||
| Self Service Portal | Person Review | ||
| Message Template |
User Access Granted User API Message User Details User Registration Complete User Registration Confirmed User Registration Submitted My Calls My Requests My Tasks Analyst API Message Password Reminder Email Error |
||
| Report | Report Schedule | Message Template |
Scheduled Report Error Scheduled Report Email |
| Report | Message Template | Email Report | |
| Request | Request | Service Desk | Request Details |
| Service Desk Form | Default Form | ||
| Self Service Portal |
Request Submission Request Review |
||
| Message Template |
Request Escalated Request Forward Request Update Request Logged to User Request Closed to User Request Updated External Reply Request to User |
||
| Service Order | Service Order |
Message Template |
Service Order Completed |
| Subscriber Group | Subscriber Group | Service Desk | Subscriber Group Details |
| Message Template | Subscriber Group Details | ||
| Task | Approval | Service Desk | Task Details |
| Service Desk Form | Default Form | ||
| Message Template | Approval Forward | ||
| Closure Task | Service Desk | Task Details | |
| Service Desk Form | Default Form | ||
| User Approval Task | Service Desk | Task Details | |
| Service Desk Form | Default Form | ||
| Self Service Portal | Task Review | ||
| Message Template | Task User Approval | ||
| External Supplier Task | Service Desk | Task Details | |
| Service Desk Form | Default Form | ||
| Self Service Portal | Task Review | ||
| Message Template | Task External Supplier | ||
| Task | Service Desk | Task Details | |
| Base Task | Service Desk Form | Default Form | |
| Message Template |
Messaging Task Task API Message Task Closed External Reply Task Escalated Task Forward Task Update Task Updated External Reply |
||
| Threshold | Contract Threshold | Message Template | Threshold Breach Contract |
| CI Threshold | Message Template | Threshold Breach CMDB Items | |
| Workflow Group | Workflow Group | Message Template | Change Group API |