Service Level Management Security Roles

You can assign and restrict permissions for agreements in vFire Core using SLM Security Roles. Permissions include Service Level Agreements (SLAs), Operating Level Agreements (OLAs) and Underpinning Contracts (UCs).

Before you start

You must have Security Roles setup selected in the Admin tab of your own General Access security role before you can assign or remove permissions for any security roles.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed . In the Explorer pane, locate the System group , scrolling up or down if necessary. You may need to expand the group to see the options within it.

  2. Expand the Security Roles group in the Explorer pane , scrolling up if necessary.
  3. Select Service Level Management from the list. A browse table displays all of the existing SLM security roles. Now you can create, update or rename a security role of this type. The pre-defined role All typically has all role options selected. However, some of the options are not selected by default and you should explore the permissions set before assigning the role.
  4. If you want to create a role, select and assign the role a name in the Role Name field. To view or update a role, select the role in the browse table and select .
  5. The permissions for SLM security roles are available on several tabs. Select the appropriate one for your needs:

Options

to set general security permissions relating to agreements, including object management

Forms

to link forms to the role, and choose what level of access Analysts have to those forms