Service Periods

You can define service periods which Analysts can select when creating Service Action and Service Bundle entities to specify the length of time the service will be available to people who purchase the service. The Period appears in the Catalog Information section of the service entities.

Creating a Service Period

Before you start

You must have CMDB Setup enabled within your General Access security role in order to configure any CMDB administration settings. Depending on if or how your system is partitioned, ensure that you are working in the correct partition.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed . In the Explorer pane, locate the CMDB group , scrolling up or down if necessary. You may need to expand the group to see the options within it.

  2. Select Service Period to open the window. A browse table displays all of the existing service periods.
  1. Select . A new row is added to the browse table.
  2. In the blank row, type the name of the service period you want to create.
  3. Repeat for each service period you want to create.
  4. Select to save the changes. Provide the Change Reasons if prompted to do so.

Once you select , the browse table displays the entries in alphabetical order.

Renaming a Service Period

Before you start

You must have CMDB Setup enabled within your General Access security role in order to configure any CMDB administration settings. Depending on if or how your system is partitioned, ensure that you are working in the correct partition.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed . In the Explorer pane, locate the CMDB group , scrolling up or down if necessary. You may need to expand the group to see the options within it.

  2. Select Service Period to open the window. A browse table displays all of the existing service periods.
  1. Select the service period you want to rename.
  2. Overwrite with the new name you want to assign for the selected Service Period.
  3. Select to save the changes. Provide the Change Reasons if prompted to do so.

Deleting a Service Period

Before you start

You must have CMDB Setup enabled within your General Access security role in order to configure any CMDB administration settings. Depending on if or how your system is partitioned, ensure that you are working in the correct partition.

You cannot reverse this procedure. If you delete a Service Period by mistake, you have to re-create the entry by creating a new Service Period. Deleted Service Periods will appear in linked entities with an asterisk beside the name.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed . In the Explorer pane, locate the CMDB group , scrolling up or down if necessary. You may need to expand the group to see the options within it.

  2. Select Service Period to open the window. A browse table displays all of the existing service periods.
  1. Select the Service Period entry you want to delete.
  2. Select . If you attempt to delete the system default, you will receive a warning message.
  3. Select to save the changes. Provide the Change Reasons if prompted to do so.