Closing Requests

This topic relates to the Nano interface.

Nano provides multiple methods for closing a request:

From the Request Details window
From the Request Search and Request Outstanding windows

When closing requests from the Search or Outstanding windows you must complete the Request Close window. Also, you can select and close multiple requests in one action.

Before you start

To view requests Workflow Analyst must be selected in the Shared tab of your Workflow Management Security Role.

Display the Request Close window using one of these methods:

From the results table, select one or more requests, then right-click on the request(s) and select .

You must have Request Bulk Close enabled in your Workflow Management Security Role.

From the Kanban layout, drag the request to a column with the closure status.

The selected status must have the Close setting enabled in System Admin Request Completion Statuses.

Complete the details.

Note	Enter your text for the note. Standard formatting options are available.
Visible in Self Service Portal	Select to make your comments visible in the Self Service Portal. Deselect to only display your comments to analysts in ASM Core and Nano.
Security	Select a security profile to allow only analysts with that security profile to see your notes in the work item history in ASM Core or Nano. You can only see the security profiles to which you have access. If you do not have access to any security profiles, this field is not displayed.
Password	Enter your password, if required.

select to save the changes and close the window.

select to cancel the changes and close the window.

select to authorize the request. This option is available on unauthorized requests.

select to reject the request. This option is available on unauthorized requests.