Outage Types

You can create, rename and delete Outage Types in the System Administration Settings. You need to have outage types created before raising outages so that you can select the relevant outage type.

Creating an Outage Type

Before you start

You must have Availability Setup enabled within your General Access Security Role in order to configure any Availability administration settings.

  1. Select Menu then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane, select Availability.

  2. Select Outage Types to display the window. A list of existing outage types is displayed in a browse table .
  1. Select . A new row is created at the bottom of the table.
  2. Complete the details. (You may like to adjust the column widths to see all of the columns.)
  3. Outage Type Type the name of the outage type you want to create
    Planned Status Select Planned or Unplanned from the drop-down list.

    You will need to consider when the outage will be used. Outages can be created from a call, a request or a task. When creating an outage from a call, only the unplanned outage types will be displayed as options to select. When creating an outage from a request or a task, only planned outage types will be displayed.

  4. Repeat these steps for each outage type you want to create.
  5. Select to save the changes. Provide the Change Reasons if prompted to do so. The Outage Type window is updated to display the outages in alphabetical order.

Updating an Outage Type

You can rename an outage type, or change its status.

Before you start

You must have Availability Setup enabled within your General Access Security Role in order to configure any Availability administration settings.

  1. Select Menu then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane, select Availability.

  2. Select Outage Types to display the window. A list of existing outage types is displayed in a browse table .
  1. Select the entry you want to update.
  2. Update the details.
  3. Type the name or select the Planned Status you want to assign for the selected outage type.
  4. Select to save the changes. Provide the Change Reasons if prompted to do so.

Deleting an Outage Type

Before you start

You must have Availability Setup enabled within your General Access Security Role in order to configure any Availability administration settings.

Warning: You cannot reverse this procedure. If you delete an outage type by mistake, you will have to recreate it by creating a new outage type.

  1. Select Menu then Admin, and then select System Administration. The System Administration window is displayed. In the Explorer pane, select Availability.

  2. Select Outage Types to display the window. A list of existing outage types is displayed in a browse table .
  1. Select the outage type entry you want to delete.
  2. Select .
  3. Select to save the changes. Provide the Change Reasons if prompted to do so.