You can search fields such as User, Organization, Configuration Item, Service or Location. Unpopulated search fields have a alongside them. After a search field is populated, changes to . Select to clear the value.
|If you want to see all entries||Ensure your cursor is inside the field, then press Enter, or type %
A drop-down list appears, displaying all matching entities. If only one matching value is found, it automatically populates the field.
|If you know part of the name of the entity||As you type the first few letters of the entity name, a drop-down list appears, displaying all matching entities.|
|If you know a related field value||Search the field and select the item from the search results.
The related field results change according to your selection. For example, if you select a User, you can set up related fields to automatically populate their organization and location.