Task Types in the Task Palette
vFire Core provides a wide variety of tasks to support the smooth and effective function of your workflows. Each of the task type entities available can be used for a specific purpose and can be identified by a unique icon when added to a dependency diagram.
While some tasks are designed to run automatically and others manually, you can create and define details for each task in the dependency diagram.
The task options are displayed in the task palette at the top of the diagram when you are in Action mode.
Available task types include:
Icon | Name | Use | Automatic/Manual |
---|---|---|---|
Standard task | A basic task type when none of the specific tasks are appropriate | Automatic | |
Approval task | Creating an approval that requires an officer to reject or approve it. Depending on the approval status, other linked tasks are executed. | Automatic | |
Messaging task | Sending out email and pager messages to various people | Both – Automatic by default | |
Conditional branching task | Creating conditions and then performing actions based on the conditions. A Conditional Branching task consists of one or more rules | Automatic | |
Manage CMDB task | Performing transactions on CMDB items (CI, service, service action, service bundle) and People such as creating, updating, deleting CMDB items/people (also fields associated with CMDB items/people), and links between CMDB items and/or stakeholders. Asset management transactions can also be executed. | Automatic | |
Create Request task | Creating a request as a result of this task being completed | Automatic | |
User Approval task | Creating approval that is sent to a user via the Self Service portal | Automatic | |
Delay task | Creating a delay in a workflow, this task remains open until a certain time is reached, and is then closed and moves on to the next point in the workflow. | Automatic | |
Activation task | Creating an activation checkpoint in a workflow, providing the ability to wait until a certain amount of “activation points” have been generated before the task is activated. | Automatic | |
Closure task | Marking the end of a request | Both - Manual by default | |
Define Change window | Defining change windows to be applied to the CMDB items liked to a request | Manual | |
Run External Procedure | Automatically running an external procedure, i.e. an application outside of vFire, optionally with parameters passed to it. | Automatic | |
External Supplier task | Creating tasks to be completed by external officers on the portal | Automatic | |
SLM Start task |
Starting or resuming events on the SLA that is currently linked to the request. This is equivalent to the button on the Request Service window. |
Automatic | |
SLM Stop task | Suspending events on the SLA that is currently linked to the request. This is equivalent to the button on the Request Service window. | Automatic | |
Outbound Action task | Outbound actions for integrating vFire with a third party application | Automatic |